Lorikeet
for Ingenia Holiday Parks
Built around the questions guests ask every day across the 39 parks — finding the right park, checking availability, modifying bookings, and the operational details that vary park-by-park. The agent answers and actions, across chat and voice.
Live park search across all 39 parks. Click any prompt to copy it into chat.
Same agent on a real phone line. Emma (AU) handles the call, with park names trained for transcription.
Topic-matched workflows trained on Ingenia Holiday Parks's real site content. The agent calls live park data and quotes details back before any write action.
Searches across all 39 parks with live cabin, site, and glamping rates, pet-friendly availability, and full feature lists. Filter by area, dates, party size, or pets.
Gathers park, dates, accommodation type, and party size, then surfaces a deep-link straight into the booking page with the search fields populated — one click to availability.
Modify dates, cancel, resend invoices and tax receipts. Always looks up the booking and quotes it back to the guest before acting.
Pet policy, kid amenities, BBQ rules, accessibility — vary by park across the 39. Agent confirms which park first, then pulls live data for that specific location.
Check-in / check-out times, reception hours, pool hours, linen and towels, what to bring — with honest caveats when something varies seasonally.
Group bookings, complaints, exception requests — captures name, contact, and what the guest needs, and routes to the right team within a business day.
Wired up specifically for Ingenia Holiday Parks's guest-support workflows.
Pulled park-by-park content from ingeniaholidays.com.au — pet policy, amenities, features, dining — and grounded every answer in your live data.
One router plus eight specialised workflows: find a park, pre-fill booking, manage booking, invoice resend, park features, cabin details, operational hours, human handover.
Live park search across 39 parks, plus mocked booking-action responses for the demo. Production-shaped so the integration plugs in cleanly.
Built test scenarios across all eight workflows, with crisis-safety and off-product guardrails so the agent stays in its lane.
PII protection and answer accuracy are board-level requirements. Lorikeet is built for businesses where the cost of a fabricated answer is unacceptable.
The agent won't echo booking PII (full name, email, mobile, payment) until the guest has proven identity with a booking reference plus matching email. Redacted forms until verified.
Guardrails block any quote of price, percentage, or policy detail not returned by a tool call. Live park data is the source of truth on rates — the agent quotes from it or asks to check.
Question-type breakdown, conversion by theme, phone calls generated, abandoned conversation rate. All standard Lorikeet dashboards.